The customer writes at 11pm.
Someone answers anyway.
An agent that answers on your business WhatsApp around the clock, captures the customer's name, need and city, and books the appointment or hands the request to your team the next morning.
0s response time, day and night
65% of the day
with nobody there to answer.
Your opening hours cover a small part of the day. The rest of the time, a customer who writes hits silence, and they already have another option within reach.
Answers in seconds
Whatever the time, the customer gets an immediate response instead of waiting for the next morning's opening.
Captures the full request
Name, need, city, urgency. Your team wakes up to a list of qualified requests, not vague messages to decode.
Books the appointment
When possible, the agent proposes a slot and locks it in directly, no back-and-forth messages.
Hands off to a human
On a complex question or a negotiation, the agent forwards the conversation instead of improvising an answer.
This is the system that powers travel and real estate agencies so they never miss a booking request overnight, and local shops and clinics that want to answer after closing. Same logic on the B2B side with the SDR agent: see the Telesupport case study.
The agent knows what it doesn't know.
It never guesses an answer. On a negotiation, a complaint, or a question outside its scope, it switches to your team with the full context already gathered, not a customer forced to repeat everything from scratch.
The agent detects a request outside its configured scope (negotiated price, complaint, edge case).
The full conversation, with the captured context, is forwarded to your team.
You take over directly in WhatsApp. The customer never has to start over.
The same request,
two different outcomes.
- ✕The customer writes at 11pm, nobody answers before opening
- ✕They've already messaged the next competitor by the next morning
- ✕Urgent requests get lost in a personal inbox
- ✕No clear record of who answered what, or when
- ✓Response in seconds, day and night
- ✓Name, need and city captured automatically
- ✓Appointment locked in with no back-and-forth
- ✓Every conversation visible in a shared dashboard
French, Arabic, English
The agent replies in the language the customer uses, including everyday written Tunisian dialect.
Multiple conversations at once
Ten customers writing at the same time are handled at the same time, no queue.
Real-time notification
Your team gets an alert the moment a request falls outside the agent's scope, no need to watch the phone.
Exportable history
Every conversation and captured request stays viewable and exportable at any time.
This isn't a concept.
It's the engine already running.
Frequently asked questions.
No, we use the official WhatsApp Business API, not a script that automates your personal phone. It's the infrastructure Meta provides for exactly this use case.
It answers on what we configure it for: your services, your hours, your base pricing, booking appointments. On anything off-topic, it hands the conversation to a human instead of making up an answer.
About 2 weeks, time to configure the responses around your real business and test with actual conversations before connecting it to your number.
Yes. You see every conversation in a dashboard, you can take over at any moment, and the agent notifies you the moment a request falls outside its scope.
Yes, it answers in French, Arabic and English, including Tunisian dialect as it's typically written on WhatsApp.
It depends on conversation volume and the integrations needed. Message us on WhatsApp with an idea of your business, we'll quote it clearly.
Related services.
AI voice agents
The same conversational engine, carried over voice for inbound calls.
No more repetitive tasks
The same engine, pointed at follow-ups, confirmations and outreach.
Back office and CRM integrations
Requests captured by the agent land directly in your management space.
The website that sells
The entry point that pushes the visitor toward the WhatsApp conversation instead of letting them leave.
Top of Google Maps
More local searches captured, so more customers land on the agent.
The next 11pm message
can get an answer instead of silence.
30-minute call, or email us at adam@krateon.tn
No long-term commitment. Pilot quoted on request, no surprises.